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Web Policy
1. All our services will serve their intended functions.
Terms of Warranty
2. All warranty conditions are stated in the services information
provided, unless the manufacturer has provided none.
3. All our prices are nett. No discounts will be given unless during
promotions.
Delivery services
4. Delivery is within Singapore main island. Deliveries outside of
Singapore will be charged according to the prevailing shipment rates.
Payment Processing
5. We only accept Cash & Cheque payments. No Online Payment in this
website, all orders are submitted via email. Payment is COD unless
stated.
6. We ensure accuracy in our billing as all our transactions are automatically processed.
Cancellation of Orders
7. We will refund the amount paid if the order is cancelled due to the
unavailability of goods or our inability to deliver the goods within the
agreed time frame.
8. We will not entertain any
cancellations once the order is confirmed and submitted by the customer.
Confirmation of Orders
9. We will telephone or send an electronic acknowledgement to the
customer within 24 hours upon successful submission of the electronic
order. If items ordered are unavailable, a message will be sent to the
customer for further action.
Exchange & Refunds
10. All our goods sold are non-exchangeable and non-refundable.
Feedback
11. We welcome your feedback. Should you feel dissatisfied with any of
our services, please contact us at
Tel: (65) 68533072, Fax: (65)
68533073, Email:
edwin@ewerkz.biz
Alternatively, customers may refer their
complaints to the BusinessTrust Secretariat if they are not satisfied
with the resolution of the complaint. Complaints can be referred to
BusinessTrust Secretariat
Mr. Ramesh Vakkiprath
35, Selegie Road, #09-25, Parklane,
Singapore 188307
Email:
ramesh@cnsg.com.sg
http://www.commercetrust.com.sg
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